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Annexure

Details of the effective steps taken to recover the outstanding dues by BSNL and MTNL

BSNL and MTNL have taken following steps to recover the outstanding dues:-

1) Automatic payment reminders are issued through Interactive Voice Response System (IVRS) to persuade the customers to make payment before disconnection of their telephones.

2) Phones are disconnected as per the prescribed schedule in case of non payment of dues by customers. This is followed by permanent closure of telephone and adjustment of security deposit against the outstanding dues.

3) Unit-wise and year-wise targets are fixed for recovery/liquidation of outstanding dues and progress in this regard is closely monitored at the Corporate level and suitable instructions are issued from time to time to field units for improving the recovery of dues.

4) Recovery Agents are employed for making recoveries.

5) Various discount/incentive schemes are launched for recovery of outstanding from defaulting subscribers.

6) Legal proceedings wherever required are initiated against the defaulters for recovery of dues;

7) BSNL has requested various State Government to amend their respective land revenue Acts, so that outstanding telephone dues of BSNL can be recovered as land revenuearrears.

8) MTNL is implementing a Revenue Assurance program to maximize the revenue billing and revenue realization. It has also deployed a reputed firm to conduct Revenue Assurance Audit of its landline interconnect billing process. Convergent billing system is also being introduced by MTNL for improving of dues.

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